write:) One reason for the reluctance of the FSM to allow calls for technical support is that such calls are charged to the machine repair costs on which field service managers are eval

they are required to call their FSM
who first attempts to solve the problem him- or herself before calling the Technical Support Department. (Chart 6 shows the structure of the Technical Training and Support Department.) One reason for the reluctance of the FSM to allow calls for technical support is that such calls are charged to the machine repair costs
on which field service managers are evaluated.