2eSlide # 3Q1: Agency Theoryâ¢In agency theory
a principalcontracts with an agent to act on his or her behalf.â¢The principal can observe the outcome of the agentâs actions
but cannot observe the agentâs behavior or effort level.â¢The costs or lost benefits the principal suffers when the agent does not act in the best interests of the principal are called agency costs.