write:Trait-based CA affects a person’s ability to communicate with others across avariety of situations. 18 State-based CA is triggered by specific situations such as beingrequired t

with a group or a person
that can profoundly affect their oralcommunication
social skills
and self-esteem.”17 There are two types of CA: trait-based andstate-based. Trait-based CA affects a person’s ability to communicate with others across avariety of situations.18 State-based CA is triggered by specific situations
such as beingrequired to give a speech.19 Therefore
CA may affect communication between two parties
team participation
or giving presentations. A meta-analysis of 36 studies on CA found thatit is negatively related to both the quality and quantity of communication behavior.20 CAmay affect numerous aspects of behavior in organizations. For example
people with highCA may seek jobs with lower communication requirements and would seek less advice orassistance from their managers.21 Another study of found that students with high CApreferred to sit in the back or at the edges of a classroom to restrict their interaction withthe professor.22 A study of CA and leadership abilities of 263 students found CA wasdetrimental to performance although these students had high intellectual ability (their GPAwas not a factor).23 The research showed CA was negatively associated with students’perceptions of their adaptability
appreciation for a multicultural world
and willingness totake on leadership roles. The authors recommend self-awareness (being aware that you arehigh in CA) and assertiveness training to overcome this communication barrier. Leadersshould be aware that some followers may have CA and carefully draw them out in one-on-one conversations before asking them to speak in a team meeting or make a presentation.LanguageWords may have different meanings to different people even if they are communicating inthe same language. Slang
or colloquial terms
are used in organizations and can bebewildering to new employees or those outside of the organization. For example
a newemployee may be told by her boss to “scale” her ideas for a new product implementation.What does it mean to scale something in business? Josh Lawry
general manager at 2ndWatch
a premier cloud partner for Amazon Web Services
noted that the word scale is583