write:high tech professionals as well as the high cost of nationals vs. lower paid expatriate/clerical staff in the call centers and branches. All banks have key performance indicators o

high tech professionals as well as the high cost of nationals vs. lower paid expatriate/clerical staff in the call centers and branches. All banks have key performance indicators of which the percentage of nationals in the work force is high on the government’s agenda. However
compared to public sector jobs
a bank job may pay half the wages
have fewer benefits and longer working hours (World Economic Forum
2018a). Thus
there is less incentive for nationals to work for a bank and turnover can be problematic if they land a highly valued government job. While reducing staffing expense can improve efficiency in the short term
long term problems may result from lower morale and turnover when employees find a job with better remuneration.